Privacy Policy
Last updated May 1, 2026
We take privacy seriously at Zoea Africa Ltd ("Zoea", "we", "us"). This policy explains what personal data we collect, why we collect it, and what control you have over it. It applies to everyone who uses our website and mobile apps.
1. What we collect
Here's the information we collect and why:
- Account data: Your name, email, phone number, and password when you register.
- Profile data: Things you choose to add, like a photo, travel preferences, or age range.
- Booking data: Reservation details, payment method (tokenised, your full card number is never stored), and transaction history.
- Usage data: Pages you visit, listings you view, searches you run.
- Device data: Browser type, operating system, IP address.
- Support messages: Anything you send to our support team, or reviews you write.
2. How we use it
We use your data to:
- Run the platform and keep it working
- Process your bookings and payments
- Send booking confirmations and support replies
- Show you relevant recommendations
- Spot and prevent fraud
- Meet legal requirements
- Send marketing emails, only if you opted in
3. Who we share it with
We don't sell your data. Full stop.
Partners: When you book, we share your name, contact, and dates with the property or tour operator so they can fulfil the booking.
Service providers: We use third-party tools for hosting, payments, and analytics. They process data on our behalf under strict agreements.
Legal situations: We may share data if required by law or to protect the safety of users and the public.
4. Cookies
We use cookies to remember your preferences, measure how the site performs, and show relevant content. You can turn cookies off in your browser settings, though some features may stop working.
5. How long we keep your data
We keep your data as long as your account is active. If you delete your account, we remove or anonymise your personal data within 30 days, except where we're required to keep it longer by law (financial records, for example).
6. Your rights
Depending on where you are, you can:
- See what data we hold about you
- Correct anything that's wrong
- Delete your account and data
- Restrict or object to certain uses
- Get a copy of your data in a portable format
- Withdraw consent at any time
To use any of these rights, email [email protected].
7. Security
We use HTTPS, hashed passwords, and strict access controls to protect your data. That said, no system is perfectly bulletproof, and we can't guarantee 100% security.
8. Updates to this policy
When we change this policy in a meaningful way, we'll tell you by email or with a notice on the platform. The "Last updated" date at the top shows when we last changed it.
9. Contact
For anything privacy-related, email [email protected], or write to: Zoea Africa Ltd, KG 9 Ave, Kigali, Rwanda.